Beyond Sparkling - Terms and Conditions

• Services are based on the tasks agreed upon at the time of booking, either verbally or in writing.

• Beyond Sparkling reserves the right to reassess the job on arrival and advise if additional time or charges are required.

• We supply all cleaning products and equipments.

• Clients must inform us of any delicate surfaces (e.g., marble, stone, special flooring). Appropriate cleaning products must be supplied by the client.

• We are not liable for damage caused by cleaning sensitive surfaces without proper guidance or materials.

• Cleaners may stop work if unsafe or hazardous conditions are present. You will be notified immediately.

• Our team may take before/after photos or short videos for quality or marketing. These will not include personal/confidential items. You may opt out by notifying us in writing before the service.

• Depending on the condition of the property, multiple visits may be needed to meet our cleanliness standards.

• Keys must be clearly labelled. We are not responsible for lost or mislabelled keys.

• Clients must ensure proper access. Key collection/return involving travel may incur an additional charge.

• Minimum booking is 2 hours.

• When a team works on-site, the total time is split among team members (e.g., 2 cleaners working 2 hours = 4 hours total).

• If an item is considered too large or heavy by our staff, it will not be moved. Beyond Sparkling reserves the right to decline handling any object that may pose a risk of damage or injury.

• Parking must be arranged or paid for by the client.

• Paid parking fees will be added to the service charge.

• Please notify us in advance so we can include it in your quote.

• Cancellations made with less than 24 hours’ notice will be charged at 100% of the booking value.

• Please notify us at least 48 hours in advance to reschedule. Rescheduling is subject to availability.

• If the Service Provider arrives at the property and is unable to access the premises due to no key provided or other reasons beyond their control, the service fee will be charged in full.

• Provide a safe working environment and unobstructed access to areas requiring cleaning.

• Ensure pets are secured during the service. We are not responsible for incidents involving unsecured pets.

• Provide access to utilities such as water, electricity, and rubbish bins.

• Inform us in advance of any hazards, risks, or special instructions.

• Failure to provide access at the scheduled time will result in a full service charge.

• Payment is due on the same day of the service, unless a monthly billing agreement is in place. In such cases, the invoice must be paid on the agreed due date.

• A $10 late fee will be applied after 2 days of non-payment, with an additional $10 fee added every 7 days thereafter until payment is received.

• Accepted payment methods include:

a. Bank Transfer

b. Credit Card (surcharge applies)

c. Cash (must be reported and recorded on the same day)

d. Direct Debit via GoCardless (surcharge applies – $2 per transaction)
Clients with regular or ongoing services may authorize automated payments via GoCardless to be processed after each visit.

• Surcharges will apply depending on the payment method selected.

• A 100% upfront payment is required for all end-of-lease and deep cleaning bookings. These services are confirmed only upon receipt of full payment.

• Invoices are issued for all services.

• Invoices unpaid for over 30 days may result in debt recovery actions and additional legal or administrative fees.

• Price Increases: Clients are given 30 days’ advance notice of any price increases.   Beyond Sparkling reserves the right to raise prices at any time.

• Any changes to the agreed scope must be communicated to the office in writing before the cleaning date, so we can adjust the schedule if needed.

• Any additional tasks or time required will be billed separately.

• Clients may not employ or engage Beyond Sparkling team members privately during the service period or within 12 months of the last booking.

• A placement fee of $1,800 + GST will apply if this is breached.

• Clients must inform us in advance of fragile items, surfaces, or areas requiring special care. We are not liable for damage to items not disclosed before the service.

• All fragile, highly breakable, or sentimental items must be secured or removed prior to cleaning. We do not accept liability for cash, sentimental items, artwork, antiques, or other valuables.

• Any incident, accident, or damage must be reported within 12 hours of service completion for assessment.

• Quotes are based on the condition and size of the property. An inspection must be conducted prior to confirming the final price.

• Beyond Sparkling is not liable for withheld bond or agent disputes.

• Please note that during the cleaning process, we may face unexpected challenges (e.g. excessive dirt or stains) that were not visible during the initial inspection. In such cases, additional time may be required to meet the expected standard. If additional time is not approved, Beyond Sparkling will proceed with the service within the originally agreed timeframe and cannot be held responsible for any issues arising from incomplete results, including withheld bond or disputes with agents.

• Items left behind will be neatly grouped but not removed unless requested. Bin disposal may incur extra fees.

• Prior to the commencement of the Service, inform our Staff of any hazards, slippery surfaces, risks, or dangers you’re aware of. Leave access unobstructed to those areas of the property requiring the Service.

• Clients are required to provide Beyond Sparkling Cleaning Services access to all service utilities (including hot and cold water, electricity, and rubbish bins). This is a mandatory requirement for a Moving out Clean. If the Property does not have these utilities, Beyond Sparkling Cleaning will do their best without these services to complete the job on the day; however, the Bond Cleaning Guarantee will not be applicable. In such an event, we will contact the Client to get advice on how to proceed. 

• If Beyond Sparkling Cleaning is required to clean behind or under a heavy item such as a fridge, stove, washing machine, bookshelf, or any other item deemed heavy (weighed above 10kgs), the Client will be required to move these items prior to the commencement of the service at the Client's own risk and cost. Unless agreed upon in writing, if the heavy item/s are not removed, the Client voids the Bond Cleaning Guarantee for that particular area.

• A key collection location may be agreed upon with Beyond Sparkling cleaning in writing (email to info@beyondsparkling.com.au) and may be subject to additional charges pending how far the location of the pickup area is to the property. A fee of $60.00 for the time taken to travel between the pick-up and drop off location and the property, and vice versa, will be charged.

• After Beyond Sparkling Cleaning perform our End of lease clean, we need the premises to remain empty for your real estate agent’s outgoing inspection. As can be expected, if there are movers, contractors, or other person in your property before your final inspection, the integrity of the bond clean can be compromised, and the Bond Guarantee won’t be applicable.

• The Guarantee only applies in respect to those items that are part of the scope of work cleaning provided on the quote by Beyond Sparkling Cleaning.

• A re-clean will only be applicable upon receipt of a report from the Managing Agent clearly listing the problems with the clean along with the images.

• Beyond Sparkling Cleaning require 24 working hours, dated from the receipt of the report from the Managing Agent, to reschedule a re-clean if required.

• A re-clean will only address the problems listed in the Property Manager / Agents original report if applicable.

• Following a re-clean, we will warrant any work for one day. Unless otherwise agreed upon in writing, if we have not heard from the Managing Agent within 1 day (24 hours), we will consider the re-clean to have addressed any issues under the Bond Cleaning Guarantee and consider the job completed as per our Terms and Conditions.

• Until commencement and finalisation of this Service, these Terms and Conditions remain in effect, whether the service involves a clean, re-clean, or the waiting period between re-cleans and inspections.

• All Clients acknowledge that our Bond Return Guarantee is only applicable if you contact us within 7 calendar days of the performed Service.

• Beyond Sparkling Cleaning do not guarantee for natural events occurring over time. Items such as settled dust, watermarks, open windows, doors, etc., are not covered. An empty house can accumulate dust very quickly and is susceptible to dead insects and alike. Beyond Sparkling Cleaning do not guarantee anything arising from these events, including all aspects of the Bond Return Guarantee.

• All re-cleans are subjected to these Terms and Conditions.

• Beyond Sparkling holds Public and Product Liability Insurance up to $10 million.

• All claims must be reported within 12 hours of the service to be considered.